We stand behind every product we sell.
If something isn't right, we're here to help. Use our return portal to get started — straightforward process, no runaround.
Online Orders
30-Day WindowAll returns must be initiated within 30 days of delivery — no exceptions to the window.
Paddles — New paddles may be returned within 30 days, even if you've played with them. The one exception: installing a Hesacore Grip or Slyce Cap voids the return policy. Once a structural modification is made, the paddle is no longer eligible.
Clothing, Bags & Shoes — Must be new, unused, and have all original tags attached. Return shipping is the customer's responsibility unless otherwise noted.
If you add accessories to your paddle order — such as edge guard tape, grip tape, or lead tape weights — those accessories are non-refundable. The paddle itself remains fully eligible for a refund under the standard 30-day policy, provided it meets all other conditions.
Return Label Options
| Option | How It Works | Cost |
|---|---|---|
| Return Portal Label | Purchase a prepaid label directly through our return portal during submission. | $12 flat rate |
| Request a Label from Us | Contact us and we'll email a prepaid USPS label. Cost is deducted from your refund. | $12 off refund |
| Use Your Own Label | Ship using any trackable carrier of your choice. | Free |
Added return coverage at checkout? Your return label is free — no fee deducted. You can also ship it back yourself with any trackable carrier at no cost.
Spinwave Pickleball — 138A Middle Neck Rd., Great Neck, NY 11021. No RMA number needed — just include your order number inside the package.
Items We Cannot Accept
Final SaleThe following items are final sale and cannot be returned under any circumstances. If you're unsure whether an item is returnable before you buy, contact us first.
Returned used when new condition was required? The item will be sent back to you at your expense. A $12 reshipment fee applies.
Processing & Refunds
After we receive your return at Great Neck, here's what to expect. Original shipping charges and prepaid label fees are non-refundable.
You can select store credit during the return process. We may limit returns for accounts with unusually high return activity — store credit may be the only option in those cases.
In-Store Returns
Bring your receipt or order confirmation to either location. Policies vary slightly by product type.
| Item Type | Window | Refund Type | Notes |
|---|---|---|---|
| New & Unused Paddles | 30 days | Refund or Credit | Hesacore or Slyce installation voids eligibility. |
| Pre-Owned Paddles | 7 days | Store Credit Only | No cash or card refunds on used gear. |
| Clothing, Bags & Shoes | 30 days | Refund or Credit | New and unworn with original tags attached. |
| Customized & Engraved | — | Not Eligible | Final sale in-store and online. |
EU Right of Withdrawal
EU / EEA CustomersIf you are a consumer resident in the European Union, you have a statutory right of withdrawal. You may cancel your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you nominate (other than the carrier), take physical possession of the goods. Where your order consists of multiple goods delivered separately, the period runs from the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. The fastest way is to use our digital withdrawal form:
You may also notify us by email at returns@spinwavepickleball.com or by post at Spinwave Pickleball, 138A Middle Neck Rd., Great Neck, NY 11021. We will send you an acknowledgement of receipt of your withdrawal without delay. To meet the deadline, it is sufficient to send your communication before the 14-day period has expired.
We will reimburse all payments received from you, including the standard delivery costs (except for any supplementary costs arising if you chose a delivery type other than the least expensive standard delivery we offer). We will make the reimbursement within 14 days of the day we are informed of your decision to withdraw, using the same means of payment you used for the original transaction unless you expressly agree otherwise; you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earliest.
You must send the goods back to Spinwave Pickleball, 138A Middle Neck Rd., Great Neck, NY 11021, without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send the goods before the 14-day period expires. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
The right of withdrawal does not apply to goods that are made to your specifications or clearly personalized — including engraved or customized paddles (for example, Hesacore Grip or Slyce Cap installations). These items remain final sale.
Contact & Locations
Start your return in minutes.
Use our return portal to get started. No RMA number needed — just include your order number in the package.
