Custom Paddle FAQ
Can I return a custom paddle?
Custom paddles are not eligible for return once they’ve been used. If the paddle is unused and in original condition, you may return it within 30 days of delivery.
Can I change my accessories after placing the order?
We aim to start building your paddle quickly after you place an order. If you need to make a change, contact us ASAP at (516) 305-7377 (call or text), and we’ll do our best to update your order before it ships.
What size and style Hesacore grip should I choose?
Hesacore grips come in multiple sizes and materials designed to match your hand size and playing style. Here’s a breakdown:
📏 Sizing Options
| Size | Thickness | Description | Ideal For |
|---|---|---|---|
| Extra Small (XS) | 1.0 mm | Most direct paddle feel and control | Players seeking maximum responsiveness and precision |
| Small (S) | 1.5 mm | Balanced comfort and control | Medium hands; players who prefer a standard grip feel |
| Medium (M) | 2.0 mm | Maximum cushioning and vibration dampening | Larger hands; players desiring extra comfort and shock absorption |
🧪 Style Variants
| Style | Feel | Features | Best For |
|---|---|---|---|
| Tour Grip | Medium-Firm | Classic hex pattern, high control and feedback | All-around players seeking a blend of comfort and performance |
| Gel Grip | Soft | Gel-infused for superior shock absorption and hand comfort | Players with arm discomfort or who prioritize feel |
| Carbon Grip | Firm | Reinforced with carbon fibers for added stiffness and durability | Competitive players who want a firmer, ultra-responsive paddle feel |
📞 Still not sure? Call or text us at (516) 305-7377 — we’ll help you pick the best option.
Can I add a Slyce Speed Cap to my custom paddle?
The Slyce Speed Cap is a 28g weighted cap designed to enhance paddle balance, power, and two-handed backhand performance. While it’s not offered on all custom paddles, it can be added by request.
⚙️ What it does:
-
Adds weight and swing momentum near the handle for added power and stability
-
Slightly extends the handle for better grip on two-handed backhands
-
Provides a more connected, balanced feel in hand
📝 How to request it:
-
Leave a note at checkout
or -
Text us at (516) 305-7377 with your order number and request
⚠️ Note: Not all paddles are compatible with the Slyce Speed Cap. We’ll confirm once your order is received.
How long does it take to build and ship a custom paddle?
Most custom paddles ship within 1–2 business days. We install accessories by hand and perform a thorough quality check before shipping.
Can I request a different grip size or a specific weight?
Absolutely — leave a note at checkout or text us directly with your request. We’ll do our best to match your preferences.
What if my paddle arrives damaged or with the wrong setup?
We stand behind our work. If there's any issue with your custom paddle, reach out right away. We’ll make it right.
Can I skip the Hesacore grip and just use an overgrip?
Yes — if you choose to skip the Hesacore grip, we’ll wrap the stock grip with your selected overgrip instead.
Do I need to add the overgrip or edge guard tape to my cart?
Nope! All custom paddles automatically include the overgrip and edge guard shown in the listing. These are professionally installed before shipping — there’s no need to add them separately.
