Spinwave Pickleball Return Policies

Online Orders: Play with Confidence

30-Day Return Policy
We want to ensure you find the perfect gear for your game. That’s why we offer a generous 30-day return policy for all online orders.

What You Can Return:

• We accept returns on any new paddle — even if you tried it out — within 30 days of purchase.

  However, the following paddles are not eligible for return:

  • Gearbox brand paddles

  • Selkirk Labs paddles

  • Used paddles sold as-is

  • Customized paddles, including those with:

    • Personalization (e.g., names)

    • Installed Slyce caps

    • Installed Hesacore grips

• Clothing, Bags & Shoes (New & Unworn): Items must have original tags attached. Return shipping costs are the customer’s responsibility.

What We Can’t Accept:

• Custom Paddles: Paddles purchases from our custom section must be returned new and unused for a refund.
• Limited Edition and Collaboration Paddles: Must also be returned new and unused.
• Engraved Paddles: All Engraved items are final sale.
• Used Equipment: All paddles purchased from used section are final sale.
• Clothing/Bags Missing Tags: Items without tags are not eligible for return.

Important Note:
If items required to be unused are found to be used, they will be sent back to the customer at a cost of $10 for return shipping.

Store Credit Option:
Instead of a refund, you can opt for store credit for future purchases.

Return Processing Time:
Returns are processed within 2 business days after receipt. Refunds will be issued to the original payment method or as store credit, depending on your choice. Please allow 24-48 hours for refunds to be applied to the original payment method.

How to Return:

1. Pack items securely.
2. Include a copy of your order confirmation or a note with your order number.
3. Ship to:
   Spinwave Pickleball
   138a Middle Neck Rd.
   Great Neck, NY 11021

    

   No RMA is required.

   Refund Details:
   Refunds are issued for the purchase price minus original shipping costs. 

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   In-Store Purchases

   Return Policy
   Spinwave Pickleball offers a flexible return policy for in-store purchases with specific conditions for demo users.

   What You Can Return:

   • Paddles: Customers that purchased new paddles may return paddles they’ve tried within 7 days of purchase. Returns are only eligible for store credit. Paddles must not be altered cosmetically (i.e - Grip removed or changed) Certain retain restrictions apply. 
   • Paddles (New & Unused): New paddles that haven’t been used can be returned within 30 days for a full refund or store credit.
   • Clothing, Bags & Shoes (New & Unworn): Items must have original tags attached and be returned within 30 days for a refund or store credit.

   What We Can’t Accept:

   • Custom Paddles: Must be returned new and unused.
   • Limited Edition and Collaboration Paddles: Returns must follow the same conditions as online—new and unused.
   • Gearbox Paddles Gearbox paddles may not be returned in used condition. 
   • Selkirk Labs Paddles paddles may not be returned in used condition. 
     

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     General Tips for All Returns

     • Keep your receipt for easy reference.
     • For online returns, use a trackable shipping service.

     For questions about our return policies:

     Engraved Paddles: All Engraved items are final sale.
     
     • Email us at info@spinwavepickleball.com for online orders.
     • Contact your local store for in-store purchases.