Spinwave Pickleball Return Policy
Online Orders: Play with Confidence
30-Day Return Policy
We offer a generous 30-day return policy for all online orders. Returns must be initiated within 30 days of purchase—no exceptions beyond this window.
What You Can Return:
- Paddles: We accept returns on any new paddle — even if you tried it — within 30 days.
- Clothing, Bags & Shoes (New & Unworn): Items must have original tags attached. Return shipping is the customer's responsibility, unless a prepaid label is requested.
Return Label Options:
- $10 Prepaid Label: Available upon request for paddles and small accessories. A flat $10 will be deducted from your final refund amount.
- Sneakers and Larger Items: Return label cost is based on weight and location. Please contact us for a quote.
- Using Your Own Label: You’re welcome to use your own return shipping method instead of our label. We recommend using a trackable service.
To request a return label, email us at returns@spinwavepickleball.com. This inbox is monitored constantly, and you can expect a response within 24–48 hours.
What We Can’t Accept:
- Gearbox brand paddles
- Selkirk Labs paddles
- Used paddles sold as-is
- Customized paddles (e.g., personalized name, installed Slyce caps, Hesacore grips)
- Engraved paddles (final sale)
- Clothing/Bags missing original tags
Important Note:
If any item required to be unused is returned in used condition, it will be sent back at a cost of $10 for return shipping.
Store Credit Option:
You may choose store credit instead of a refund during the return process.
Return Processing Time:
- Returns are processed within 2 business days of arrival.
- Refunds are issued to the original payment method or as store credit.
- Original shipping and return label fees are non-refundable.
How to Return:
- Pack items securely.
- Include a copy of your order confirmation or a note with your order number.
- Ship to:
Spinwave Pickleball
138a Middle Neck Rd.
Great Neck, NY 11021
No RMA is required.
In-Store Purchases
We offer a flexible in-store return policy with the following conditions:
- Used Paddles: Paddles that have been played with may be returned within 7 days for store credit only. We offer this limited return window because customers have the option to use our demo program before purchasing.
- New & Unused Paddles: May be returned within 30 days for a full refund or store credit.
- Clothing, Bags & Shoes (New & Unworn): Must have original tags attached and be returned within 30 days for a refund or store credit.
Items Not Eligible for Return (In-Store):
- Customized paddles (must be returned new and unused)
- Limited edition and collaboration paddles (must be new and unused)
- Gearbox and Selkirk Labs paddles (not returnable in used condition)
- Engraved paddles (final sale)
Still Have Questions?
Email us at info@spinwavepickleball.com for general inquiries.
For returns, contact returns@spinwavepickleball.com.
